Frequently Asked Questions

To request an account, please fill out the official User Access Request Form and submit it to the IT department. Your request will be reviewed within 5 business days.

The NGDS is optimized for modern web browsers such as Chrome, Firefox, and Edge. For the best experience, we recommend a stable internet connection with a minimum speed of 10 Mbps and using a desktop or laptop device.

You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email address to create a new password.

The NGDS is a central platform for coordinating and overseeing the implementation of National Government programmes and projects. It provides progress reports, media insights, documents, and public feedback in one place.

From the main menu, click "Priority Projects" and then select "Progress Reports". You can browse all national priority projects, view locations, and see project media publications from there.

Yes. The NGDS is responsive and can be used on smartphones and tablets. For data entry or detailed reporting, a larger screen is still recommended.

Dashboard data is updated daily at 2:00 AM EAT. Some specific departmental reports may have a weekly refresh schedule.

Yes, all dashboard visualizations can be exported to CSV, PDF, or Excel formats. Use the export icon on each widget to download the data.

The system provides a range of metrics, including financial reports, project progress indicators, demographic statistics, and resource allocation data.

Progress Reports are available under "Priority Projects" in the navigation. You can view project details, locations, and media coverage. Logged-in users with the right role can also access the media dashboard for analytics.

The Media Dashboard (Public Media Insights) shows how national priority projects are covered in the media. It includes sentiment, reach, and impact metrics and is updated regularly.

Go to "Resource Center" in the menu and select "Priority Projects Documents". You can browse by category and download or preview documents as permitted by your role.

We prioritize data protection with state-of-the-art encryption, multi-factor authentication, and strict access controls. All data is handled in compliance with government data protection policies.

Data visibility is based on user roles and permissions. You can only view reports and data that your role is authorized to access.

You may submit public feedback with or without your name. The system records your submission for processing but visibility of your identity depends on how you choose to share it and on internal access rules.

Feedback is reviewed by Communications and relevant MDAs. Only authorised staff can see full details. Published feedback on the landing page follows our publishing policy.

Please check your internet connection and try clearing your browser's cache. If the issue persists, contact our support team with details about your browser and device.

If you encounter a data error, please report it immediately by filling out the Data Error Report Form. Our data management team will investigate the issue.

Menus may vary by device (e.g. collapsed on mobile). Ensure you are using a supported browser and that JavaScript is enabled. If you are logged in, your role may also limit which menu options appear.

Check that all required fields are filled and that you are not exceeding rate limits. If you see an error message, note it and try again after a short while. For repeated failures, contact support with the error details.

Use the contact or support channel listed on the site, or report via the Data Error Report Form. Include the page URL and the name of the document or link so we can fix it quickly.

Go to "Public Feedback" from the main menu or the feedback section on the homepage. Choose your county and project (if applicable), select a feedback type (e.g. Complaint, Suggestion, Compliment), and submit your comment. You may provide your name and email or submit anonymously where allowed.

You can submit Complaints, Suggestions, Compliments, Questions, or General feedback. Choose the type that best fits your message so it can be routed and responded to appropriately.

Feedback is first reviewed by Communications. It may be forwarded to the relevant MDA (Ministry, Department or Agency) for a response. Response times depend on the type of feedback and internal workflows. You can check the feedback page for updates if you have a reference.

The ratings section allows you to share your satisfaction with government programmes and projects in your area. Your responses help us measure impact and improve services. Ratings are aggregated and used for reporting.