Frequently Asked Questions

The NGDS is a strategic whole-of-Government platform developed to strengthen monitoring, coordination, reporting, and decision-making across public programmes and projects. It serves as a centralized, real-time system that improves visibility, oversight, accountability, and service delivery across Government institutions.

Previously, government reporting was fragmented, relying on spreadsheets, emails, and physical submissions. This made it difficult to obtain timely and accurate information on project statuses. NGDS was introduced to automate reporting, improve data integrity, reduce delays, and support stronger implementation oversight and public transparency.

No. NGDS is a governance and delivery instrument. While it supports internal management, it also features a citizen-facing dimension. The platform is designed to support public accountability by providing citizens with visibility and access to project-related information, reinforcing transparency in how government programmes are implemented.

Currently, NGDS focuses on 51 priority Government programmes and projects under a structured national oversight framework. These represent the core delivery priorities tracked in one centralized place to ensure effective implementation and accountability.

From the main menu, click "Priority Projects" and then select "Progress Reports". You can browse all national priority projects, view their locations, track implementation status, and see related media publications.

NGDS includes automated validation checks that flag inconsistencies. Furthermore, the platform supports field verification workflows, allowing officers to submit photos, project briefs, and geolocations. This guarantees that monitoring is evidence-backed rather than relying solely on narrative updates.

Every priority project on the NGDS is explicitly mapped to its responsible Government entity. The system includes institutional assignment fields—such as Leading MDA, State Department, and Supporting Agencies—ensuring that it is always clear exactly who is responsible for implementation and oversight.

The Media Dashboard (Public Media Insights) shows how national priority projects are covered in the media. It includes sentiment, reach, and impact metrics, providing a broader perspective on public perception and project impact.

Go to "Public Feedback" from the main menu or the feedback section on the homepage. Choose your county and project (if applicable), select a feedback type (e.g. Complaint, Suggestion, Compliment), and submit your comment. You may provide your name and email or submit anonymously.

You can submit Complaints, Suggestions, Compliments, Questions, or General feedback. Choose the type that best fits your message so it can be routed to the appropriate government body for a response.

You may submit public feedback with or without your name. The system records your submission for processing, but visibility of your identity depends on how you choose to share it and internal access rules.

Feedback is first reviewed by Communications and may be forwarded to the relevant Ministry, Department, or Agency (MDA) for action. Only authorised staff can see full details, ensuring your privacy while allowing for government response.

The ratings section allows you to share your satisfaction with government programmes and projects in your area. Your responses help measure impact and improve services. Ratings are aggregated and used for performance reporting and leadership review.

Go to "Resource Center" in the menu and select "Priority Projects Documents". You can browse by category and download or preview documents related to the 51 priority projects.

Yes. The NGDS is fully responsive and can be used on smartphones and tablets. For viewing detailed reports or media analytics, a larger screen might provide a better experience, but all features remain accessible on mobile.

If you encounter a data error or a broken link, please report it by using our contact or support channels. Include the page URL and the name of the document or project so our data management team can investigate and fix it quickly.